Rent

Emergency Repairs

What Should I do if I have an After Hours Emergency?

Should you have an emergency repair situation outside of normal business hours, keep calm as help is never far away.

Simply give us a call and if we do not answer, leave a detailed voice message and/or text message. Please include the following details:

  • Your name
  • The property address
  • The best number to contact you on
  • Description of the urgent repair situation

Contact Details: 

Office ManagerKerri Isaacson0422 270 842
Property ManagerTracie Thoroughgood0498 034 488
PrincipalMichael Stack0417 211 221

We monitor our phones regularly, even when we are not at work, so we will respond to your message in a reasonable time frame after you’ve reported the situation.

Our team is trained in talking you through some problems, enabling you to get things back on track with as little fuss as possible. However, we are not tradesman, and if needed, we will get a tradesman to you as soon as we possibly can.

What is Considered an Emergency Repair?

  • A burst water service or a serious water service leak
  • A blocked or broken lavatory system, or fittings
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire, or impact damage
  • A failure or breakdown of the gas, electricity, or water supply to the premises
  • A failure or breakdown of an essential service or appliance on the premises for hot water, cooking, or heating
  • A fault or damage that makes the property unsafe or unsecure
  • A fault or damage likely to injure a person, damage property, or unduly inconvenience a tenant of the premises, or
  • A serious fault in any staircase, lift, or other common arear which inhibits or unduly inconveniences residents in gaining access to, or using the premises

If your repair is not listed above, then it is considered to be a non-urgent maintenance request, which has to be put in writing to your property manager for their attention during business hours.